During a phone-based claims notification, damage is captured based on the policyholder's statements. Often, not all damaged components are mentioned — not because claims handlers are careless, but because specific enough questions cannot be asked over the phone.

The AI model solves this problem: based on the components already captured, it calculates which additional components are likely also affected. If the front bumper and left headlight are damaged, the system suggests also checking the left fender and hood. The claims handler receives targeted prompts that lead to a more complete damage profile.