It typically starts with an as-is analysis: interviews, process documentation, data inventory. This produces a realistic picture of the current situation — including the issues no one likes to address.

The next step is developing a target vision that goes beyond individual tools. It defines how the organization wants to work, use data, and make decisions in the future. Building on this, a roadmap emerges with concrete measures, prioritization, and responsibilities.

What's critical in the public sector: transparency and participation. Every change must be traceable, decisions need broad support. PLAN D therefore involves all relevant departments early — and supports the implementation not just strategically, but also through communication.